Please ensure that your request meets these 2 conditions:

  1. Within the return time frame
    1. Apparel – 14 days from delivery
    2. Footwear/Bags/Accessories/Novelty Items – 5 days from delivery
  2. Valid reasons for returns


  1. Damaged and Defective Item – item (or a part of the item) received is damaged or has defect
  2. Item does not match description/pictures – item received does not match what was shown in the product description/listing
  3. Received a wrong item – item delivered is different from what was ordered
  4. Incomplete/Missing Part of an Item – package delivered is incomplete or missing an essential part.


When selecting a return reason, it’s important to select the correct return reason. You may add additional details in the Return/Exchange Request Form for a faster and more accurate evaluation of the request.

Returns may be rejected if the request is non-compliant with the policy. Please take note that the following are invalid return reasons:

  1. Change of mind – the buyer suddenly decides they don’t want/need the item received
  2. The product received does not meet buyer expectations but is exactly as described on the product page – the buyer failed to read the product page and is disappointed with the item received


  1. Fill-out the Return/Exchange Request Form.
  2. Select a Return Reason
  3. Provide additional explanation as necessary
  4. Select a shipment method – (a) Drop off to any company-owned Just G store, (b) Send back to Just G Fulfillment Center through Courier Drop Off Centers
    1. for Metro Manila – link of Go21 branches
    2. for outside Metro Manila – link of XDE branches
  5. Submit your Return/Exchange Request Form
  6. Wait for approval/status of return request within 48 hours thru a Just G Customer Service Representative. The CS Representative shall provide a return authorization number for approved requests.
  7. Once approved, prepare the following to ensure a smooth returns transaction.


  • Is there a fee when returning an item?
  • There are no fees for all approved return requests.
  • How long will it take to get my exchanged item?
  • The number of days will depend on your chosen shipping method in returning the item/s. Go21 Courier shall accept the Metro Manila approved returns and XDE for outside Metro Manila. However, approved returns performed in Just G stores are faster but may require your personal visit.


Exchanges must be within 14 days from the date of delivery.

Item/s for exchange must be unused and unwashed with all tags and labels still attached on the clothes.

We cannot guarantee the availability of the item/s as stocks vary per boutique.
You may exchange it to a different item of the same amount. If the item is of higher price, you shall pay for the amount difference. If you choose to exchange it with a lower-priced item, the excess amount will be forfeited.

Exchange is valid for REGULAR items only. Requests to exchange bundle items, and sale items will not be accommodated (unless reason is valid, e.g. damaged or defective).

Our boutiques do not refund online orders.

Undergarments, swimsuits, and accessories are not valid for exchange due to sanitary reasons.


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